Our Commitment
Northwest Peptides is committed to processing and shipping orders as quickly, accurately, and securely as possible. Our goal is to provide a smooth purchasing experience while maintaining the quality standards and compliance expectations associated with Research Use Only laboratory materials.
This Shipping Policy explains how orders are processed, shipped, tracked, and supported.
Order Processing
Orders are processed during normal business hours.
Business Hours
- Monday – Friday: 8:00 AM – 5:00 PM Pacific Time
- Saturday: 8:00 AM – 12:00 PM Pacific Time
- Sunday: Closed
Orders placed outside normal business hours will begin processing on the next business day.
Same-Day Shipping
Orders that meet all of the following requirements are generally eligible for same-day shipment:
- Submitted before 2:00 PM Pacific Time Monday through Friday
- Submitted before 12:00 PM Pacific Time on Saturday
- Payment successfully completed
- Inventory available
- No fraud or verification review required
- No shipping restrictions apply
Same-day shipping refers to order processing and shipment only.
It does not guarantee same-day delivery.
Shipping Methods
Shipping options available at checkout may vary based on destination, package size, and carrier availability.
Northwest Peptides primarily utilizes reputable national shipping carriers to provide reliable package delivery and shipment tracking.
Carrier availability may change without notice.
Free Shipping
Qualifying orders may receive complimentary shipping based on the promotional threshold displayed on the website at the time of purchase.
Northwest Peptides reserves the right to modify free shipping offers, promotional thresholds, and available shipping methods without prior notice.
Tracking Information
Once an order has shipped, customers will typically receive a shipping confirmation email containing tracking information.
Tracking emails may occasionally be filtered into:
- Spam
- Junk
- Promotions
- Updates
- Clutter folders
Customers should check these folders if a tracking email is not immediately visible.
Tracking updates are provided directly by the shipping carrier.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please verify:
- Recipient name
- Street address
- Apartment or suite number
- City
- State
- ZIP Code
Incorrect or incomplete shipping information may delay shipment or result in carrier delivery issues.
Once an order has entered fulfillment or shipped, address changes may not be possible.
Order Verification
To protect customers and reduce fraudulent activity, Northwest Peptides reserves the right to delay shipment while additional verification is completed.
Verification may include confirmation of:
- Billing information
- Payment information
- Identity
- Shipping address
- Account information
Verification requests help maintain a secure purchasing environment.
Carrier Delays
After an order has been accepted by the shipping carrier, delivery timing is controlled by that carrier.
Northwest Peptides is not responsible for delays resulting from:
- Weather
- Natural disasters
- Transportation disruptions
- Mechanical failures
- High shipping volume
- Carrier staffing shortages
- Government actions
- Customs processing
- Security events
- Other events beyond our reasonable control
Estimated delivery dates provided by carriers are estimates only.
Delivered Packages
If carrier tracking indicates that a package has been delivered but cannot be located, customers should first:
- Verify the shipping address
- Check with household members
- Check parcel lockers
- Check front and rear entrances
- Check with neighbors
- Contact the local carrier office
If the package cannot be located, please contact Northwest Peptides so we can assist with reviewing the shipment.
Lost Packages
If a shipment appears lost in transit, please contact our support team.
Northwest Peptides will work with the shipping carrier to investigate eligible lost package claims.
Claim timelines are determined by the shipping carrier.
Damaged Shipments
If a shipment arrives visibly damaged, customers should contact Northwest Peptides as soon as possible.
To assist with the review, customers may be asked to provide:
- Order number
- Photographs of the shipping box
- Photographs of product packaging
- Photographs of damaged products
- Shipping label photographs
Providing clear photographs helps expedite claim review.
Incorrect or Missing Items
If your shipment contains an incorrect product or is missing an item, please contact us promptly.
Please include:
- Order number
- Product name
- Batch number (if applicable)
- Photographs of received items
- Description of the issue
Our support team will review the order and work toward an appropriate resolution.
International Shipping
International shipping availability may vary.
Customers are responsible for understanding and complying with all import laws, customs regulations, taxes, duties, permits, and restrictions applicable to their destination.
Northwest Peptides is not responsible for customs delays, import restrictions, seizures, duties, taxes, or other country-specific requirements.
Shipping Restrictions
Northwest Peptides reserves the right to restrict or decline shipments to certain jurisdictions where applicable laws, regulations, carrier restrictions, or business considerations prevent shipment.
Signature Requirements
Northwest Peptides may require adult signature confirmation or additional delivery verification for certain orders at its discretion.
Product Packaging
Products are packaged with care to help protect Research Use Only materials during shipment.
Packaging methods may vary depending on product type, weather conditions, destination, and shipping method.
Order Status
Customers may review order status by logging into their Northwest Peptides account when applicable.
For order questions, customers may also contact our support team.
Weather Considerations
Certain laboratory materials may be sensitive to environmental conditions.
Shipping schedules, packaging methods, or carrier selection may occasionally be adjusted to help protect product quality during periods of extreme weather.
Questions
If you have questions regarding shipping, please contact:
Northwest Peptides
Website: northwestpeptides.com
Email: [email protected]