Contact Us
Have a question about an order, batch documentation, product page, shipping update, or catalog resource? Our support team is here to help.
Order, documentation, and research catalog support.
For the fastest help, include your order number, product name, batch information, or shipment details when reaching out.
Get in Touch
Email is recommended for order-related questions, COA requests, and documentation inquiries. Call or text for quick questions.
21197 State Route 410 E, #138
Bonney Lake, WA 98391
Response Time
For the fastest response, email is recommended for order-related questions, COA requests, and documentation inquiries. Text or call for quick questions.
Support Hours
- Monday – Friday9 AM – 5 PM PT
- SaturdayLimited
- SundayClosed
When You Reach Out
To help us respond quickly, please include your order number, the product or batch in question, and a brief description of your inquiry.
For COA requests, the batch number from your shipment label is most helpful.
What We Can Help With
Our support team can assist with order status, shipping questions, product page navigation, documentation access, and general research resource support.
Order Questions
Include your order number and the email used at checkout for the fastest review.
Documentation Help
Include the product name, size, and batch or lot information when available.
Shipping Support
Include tracking details, shipment email, or delivery status if available.