By accessing or using the Northwest Peptides website, you acknowledge the information practices described in this Privacy Policy. We are committed to handling customer information responsibly and using it only as reasonably necessary to operate our website, process orders, provide support, and maintain our services.
1. Information We Collect
We may collect information that you provide directly to us, including your name, email address, billing address, shipping address, telephone number, order information, account information, support communications, and email subscription preferences.
We may also collect certain technical information automatically when you use our website, including browser information, device information, IP address, website activity, pages viewed, and other information used to operate and improve the website.
2. How We Use Your Information
Northwest Peptides may use collected information to process and fulfill orders, communicate order and shipping updates, provide customer support, maintain customer accounts, operate and improve the website, prevent fraud or misuse, respond to inquiries, maintain records, and comply with applicable legal obligations.
If you choose to subscribe to marketing communications, we may also use your contact information to send promotional messages, product updates, or other communications. You may unsubscribe from marketing communications where applicable.
3. Research Use Notice
Products offered by Northwest Peptides are supplied strictly for qualified laboratory research, in-vitro testing, and analytical purposes only.
Products are not intended for human or animal consumption, medical use, therapeutic use, diagnostic use, cosmetic use, food use, veterinary use, clinical application, or other consumer purposes.
Northwest Peptides does not provide medical advice, dosing information, administration instructions, treatment recommendations, or product-use guidance.
4. Orders, Fulfillment & Shipping
When you place an order, Northwest Peptides may share information necessary to complete and deliver your order with service providers involved in payment processing, order fulfillment, shipping, delivery, and related operational services.
Information shared for fulfillment purposes is limited to information reasonably necessary to process, package, ship, track, and support your order.
5. Cookies & Website Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, support account features, understand website performance, improve navigation, prevent misuse, and provide a more reliable shopping experience.
Certain third-party services integrated with the website may also use cookies or similar technologies in accordance with their own privacy practices.
6. How We Share Information
Northwest Peptides does not sell your personal information. We may share information with trusted service providers when reasonably necessary to operate our business and provide our services.
These providers may include companies that support payment processing, shipping and fulfillment, website hosting, website security, analytics, customer communications, email services, and other operational functions.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, investigate fraud or misuse, or protect the security of our website and customers.
7. Payment Information
Payment transactions may be processed through third-party payment providers. Depending on the payment method selected, payment information may be collected and processed directly by those providers rather than stored directly by Northwest Peptides.
The handling of payment information by a third-party payment provider may also be governed by that provider's own privacy and security policies.
8. Data Security
Northwest Peptides uses reasonable administrative, technical, and operational safeguards designed to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or online storage system can be guaranteed to be completely secure. Customers should also take appropriate precautions when protecting account credentials and personal information.
9. Data Retention
We may retain personal information for as long as reasonably necessary to process orders, provide customer support, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal, accounting, or regulatory obligations.
10. Email Communications
If you subscribe to Northwest Peptides email communications, we may send you information relating to products, website updates, research catalog announcements, promotions, or other relevant communications.
You may unsubscribe from promotional email communications using the unsubscribe option provided in applicable messages. Transactional communications relating to an order or customer service request may still be sent when necessary.
11. Third-Party Services
Our website may contain links to or integrations with third-party websites and services. Northwest Peptides is not responsible for the privacy practices, security practices, or content of independent third-party services.
We encourage visitors to review the privacy policies of third-party services before providing personal information to them.
12. Age & Eligibility
The Northwest Peptides website and research catalog are intended for eligible adult customers purchasing materials for lawful laboratory research and analytical purposes. Customers are responsible for ensuring that they meet applicable eligibility requirements before placing an order.
13. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights or choices regarding your personal information. These may include requesting access to certain information, requesting correction of inaccurate information, or requesting deletion where legally applicable.
Requests may be subject to identity verification, legal requirements, record-retention obligations, fraud-prevention requirements, and other permitted limitations.
14. Changes to This Privacy Policy
Northwest Peptides may update this Privacy Policy from time to time to reflect changes to our website, operations, services, legal obligations, or privacy practices.
When updates are made, the revised Privacy Policy will be posted on this page with an updated revision date.
15. Contact Us
If you have questions regarding this Privacy Policy, your personal information, or how Northwest Peptides handles customer information, please contact our support team at
support@northwestpeptides.com.
